If for some reason you don't love your new item, don't fret, most items may be returned within 30 days of receipt. We provide separated return address in the United States; the UK; Germany; Australia; South Korea and Japan, covering most area worldwide. Contact us if you have any questions about the return process.
To be eligible for returns, please note the following criteria:
- Purchased less than 30 days ago
- Have not been WORN, ALTERED OR WASHED
- Remains in original packaging with all tags and liners attached
- Must have original receipt
- Underwear has been tried on over your own
- Must not be personal product, hosiery, adhesive product or body care product
- Shipping and handling charges on your original order are not refundable, unless there was a shipping error on our part.
- Items should be returned in their original packaging to ensure that the items are adequately protected during transit back to us.
- Upon receipt of your return, please allow up to 20 business days for your return to be processed and posted. We'll notify you via e-mail of your refund or store credit once it is completed!
To be eligible for a refund, your return must be postmarked within 30 days of receipt. Late returns will be accepted solely at the discretion of iB-iP.
Damaged, faulty and misrepresented items
We do our absolute best to represent our lovely delicates online as accurately as possible, and we know that occasionally colors or fabrics may look a bit different in person. All computer monitors can vary, and please know that we make every effort to display the products as true to form as possible. If you feel we've sent you a faulty item, please contact us as soon as possible. We may ask you to return it to us so that we can investigate the defect before contacting you again so we can agree on the best solution. Please note that iB-iP does not consider items damaged as a result of normal wear and tear as "damaged" or "faulty" and eligible for a return.